Refund Policy
1. General Refund Principles
At Bharat Hearth Go, we strive to ensure a transparent and fair refund process for all our services. Refunds are processed in accordance with the specific terms tied to each service category (teleconsultations, hospital admissions, ambulance requests, and pharmacy orders).
2. Medical Consultations & Appointments
- Full Refund: Cancellations made at least 24 hours prior to the scheduled doctor consultation or appointment are eligible for a 100% refund.
- Partial/No Refund: Cancellations made within 24 hours of the appointment, or "no-shows" (failure to attend without prior notice), are generally not eligible for a refund, or may be subject to a substantial cancellation fee as determined by the specific healthcare provider.
3. Medical Travel & Surgery Packages
For comprehensive medical travel packages and surgery bookings involving advance deposits:
- Deposits made for securing hospital dates are subject to the specific hospital's cancellation policy, which will be provided to you at the time of booking.
- Bharat Hearth Go facilitation fees (if any) are non-refundable once the logistical arrangements (visa assistance, travel booking) have commenced.
4. Pharmacy & Medicine Orders
- Eligible Returns: Medicines can be returned for a refund within 7 days of delivery only if the packaging is completely unopened, undamaged, and the products are not temperature-sensitive (e.g., vaccines, insulin).
- Non-Returnable Items: Opened products, tampered seals, temperature-controlled drugs, and personal hygiene products are strictly non-refundable due to safety and health regulations.
5. Ambulance Services
- Before Dispatch: Ambulance requests canceled before the vehicle has been dispatched are fully refundable.
- After Dispatch: If an ambulance is canceled after it has been dispatched to your location but before arrival, a base call-out fee will be deducted from your refund to cover operational costs.
6. Refund Processing Time
Approved refunds are processed immediately on our end. However, please allow 5-7 business days for the funds to be credited back to your original payment method, depending on your bank or credit card issuer's processing times.
7. How to Request a Refund
To initiate a cancellation and request a refund, please contact our customer support team immediately at care@bharathealthgo.com or call our 24/7 helpline at +91 89511 07549. Please provide your booking/order reference number to expedite the process.