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Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our Website and Services, including:

  • Personal Data: Name, email address, postal address, phone number, and date of birth.
  • Medical Information: Medical history, prescriptions, diagnostic reports, and consultation notes provided by you or your healthcare providers.
  • Financial Information: Payment details, billing address, and transaction history (processed securely via PCI-compliant gateways).
  • Technical Data: IP address, browser type, device information, operating system, and usage patterns collected through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Facilitate medical appointments, teleconsultations, and hospital admissions.
  • Process pharmacy orders and arrange for timely delivery of medicines.
  • Dispatch emergency ambulance services to your precise location.
  • Communicate with you regarding your bookings, medical queries, and customer support requests.
  • Improve our website, services, and overall user experience through analytical data.
  • Comply with legal and regulatory obligations regarding healthcare data management.

3. Medical Data Privacy (HIPAA & Local Compliance)

Your health data is treated with the highest degree of confidentiality. We implement strict administrative, physical, and technical safeguards to protect your Protected Health Information (PHI). We only share medical records and prescriptions with specific hospitals, doctors, or pharmacies strictly necessary to fulfill your service requests, in full compliance with applicable health data protection laws.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data in the following circumstances:

  • Healthcare Providers: With partnered hospitals and doctors to facilitate your treatment.
  • Service Providers: With trusted third-party vendors (e.g., payment processors, delivery partners) under strict confidentiality agreements.
  • Legal Requirements: If required to do so by law, court order, or governmental authority.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification if your information is inaccurate or incomplete.
  • The right to object to our processing of your personal data.
  • The right to request that we restrict the processing of your personal information.
  • The right to data portability.

To exercise any of these rights, please contact our Data Protection Officer at privacy@bharathealthgo.com.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.